Returns & Exchanges

At GimiMichi, we strive for 100% freshness and satisfaction with every bite. If your order arrives damaged or does not meet our quality standards, please contact us within 48 hours of delivery for a full refund or replacement.

1

Contact Support

Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of any issues with the food items.

2

Verification Process

Our quality assurance team will review your request and photos to verify the condition of the products against our safety and freshness standards.

3

Disposal or Return

Due to the perishable nature of our products, we typically do not require physical returns; however, we will advise if an item needs to be sent back for further inspection.

4

Resolution

Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing