Frequently Asked Questions

Everything you need to know about GimiMichi gourmet treats.

How do you ensure the freshness of my order?

All GimiMichi products are prepared in small batches and shipped in temperature-controlled packaging to ensure they arrive at your doorstep at peak freshness.

What is your shipping policy for perishable items?

We offer expedited 2-day shipping on all perishable goods. Orders placed after Wednesday are typically held until the following Monday to avoid weekend transit delays.

Do you offer options for specific dietary restrictions?

Yes, we offer a variety of gluten-free, vegan, and nut-free options. Please check the 'Dietary' filter on our shop page or refer to the ingredient list on individual product pages.

Can I track my delivery in real-time?

Absolutely. Once your order is dispatched, you will receive an email with a tracking link and SMS updates to monitor your delivery progress.

What should I do if my food arrives damaged?

We take pride in our quality, but if your order arrives damaged, please contact our support team within 24 hours of delivery with a photo of the item for a full refund or replacement.

Do you offer wholesale or bulk ordering for events?

We do! For corporate gifting or large event orders, please contact our wholesale department at [email protected] for custom pricing and lead times.